Mark Williams

Mark Williams possesses extensive experience in technical success and cloud production support, currently serving as Senior Manager of Technical Success Services at OpenText since 2009, overseeing teams in the APJ region and contributing to global support efforts. Prior roles at OpenText include managing customer care for various product suites and leading teams for content management products. Previous positions at Vignette involved leadership in collaboration products and support engineering across EMEA. Earlier experience includes a Unix security contractor role at Citi and responsibilities as a web administrator and technical analyst at RHE and Associates. Mark Williams holds a Diploma in Business Computing from Wellington Polytechnic.