Brad Carter has over 18 years of experience in IT service management and leadership roles. Currently, at The Openwork Partnership since 2012, Brad has held multiple positions including Incident, Problem & Request Manager, IT Service & Supplier Manager, and Desktop & Access Services Manager. Prior to this, Brad served as Desktop Support Team Leader at Calyx UK Ltd, overseeing a technical team addressing customer issues. Brad's earlier experience includes four years as Service Desk Team Leader at Wiltshire Constabulary, where responsibilities included managing a team of helpdesk analysts, ensuring service level agreements were met, conducting employee appraisals, and handling customer complaints. Brad is recognized for fostering a driven team environment while exceeding customer expectations.
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