Jean-Luc Szymczak

Jean-Luc Szymczak is a highly skilled professional with extensive experience in IT service management and continuous improvement. Currently serving as the Leader de l'Amélioration Continue at OpenWork - Portage Salarial since February 2021, Jean-Luc previously held leadership roles including Incidents et Problèmes Manager at HR Team Group, and IT Service Delivery Manager at Experis, ensuring quality service delivery to clients and contributing to service enhancement. Jean-Luc's background includes significant experience as a Consultant en Change et Service Management at ArchitecH IS, where responsibilities included managing over 50 technical support staff, and as Responsable Technique at HOLDER group, focusing on national IT infrastructure. Jean-Luc earned a Mastère Spécialisé en Informatique Avancé from Centrale Lille in 2006.