Mark Byers is an experienced leader in operations and customer service, currently serving as the Director of Auto Service, Credit Card, Legal Collections, and Bankruptcy at Oportun since December 2022. In this role, Mark is responsible for the strategy, execution, and performance management of servicing, collections, and recovery operations, notably launching legal collections and enhancing auto secured remarketing strategies. Prior to this, Mark was with PNC Bank from April 2017 to August 2022, where roles included Senior Vice President and Customer Care Center Director of Operations, overseeing a substantial virtual contact center and managing diverse customer support channels. Additionally, Mark has held business leadership positions at PNC that focused on improving operational efficiency and customer experience. Mark's career at PNC began in April 1998, encompassing leadership roles across various lines of business over an eight-year span. Mark holds a BSBA in Management from Robert Morris University and further education from the University of Virginia.
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