Shereen Thomas has extensive experience in contact center engineering and support, currently serving as a Contact Center Engineer at Optanix since February 2016. Prior roles include Contact Center Engineer at ShoreGroup and Contact Center Support Analyst at Baker Hughes, where notable contributions included the implementation of the Cisco Unified Contact Center Enterprise system and serving as the sole level 2 and level 3 support person for the contact center. Shereen began their career in various technical support and real estate roles, and has a strong background in marine biology, holding a Bachelor of Science from Texas A&M University Galveston Campus and an Associate of Science from the University of South Carolina-Beaufort.
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