Rafael González Carrión

Rafael González Carrión has a diverse work experience spanning multiple companies and roles. Rafael started their career in 2012 as the Delegado de Deportes at Delegación de Alumnos de la Facultad de Administración y Dirección de Empresas UPV and later took on the role of Vicedelegado de Vida Universitaria at Delegación de Alumnos UPV. In 2015, they became the Vicedelegado de Alumnos at Delegación de Alumnos Facultad de Administración y Dirección de Empresas UPV.

In 2016, Rafael joined Cabify as a Sales and Marketing Intern and later became a Logistics Operations Specialist, where they managed the company's logistics and transportation systems. In 2017, they moved on to Myplix as the COO & Co-Founder, where they oversaw the day-to-day operations and contributed to the company's growth and profitability.

Rafael then worked at Glovo as an Account Manager, building relationships with customers and providing support to ensure customer satisfaction. Rafael later joined Quipu as a Customer Success Manager, where they continued to build customer relationships and address their needs.

In 2020, Rafael joined Factorial HR as the Head Of Customer Experience, where they developed and implemented customer experience strategies and managed a team of professionals. Currently, they are working at Opticks as the Head of Customer Experience.

Overall, Rafael González Carrión has a strong background in customer experience, operations management, and building relationships with stakeholders.

Rafael González Carrión's education history includes the following:

In 2022, they attended DataCamp, where they pursued a Data Analyst SQL program.

From 2016 to 2017, Rafael studied at EDEM Escuela de Empresarios and obtained a Master's degree in Entrepreneurship and Leadership.

From 2011 to 2016, they attended the Universitat Politècnica de València (UPV) and completed a Bachelor's degree in Business Administration and Management. Their field of study focused on general business administration and management.