Maelan Taylor

Maelan Taylor has a diverse work experience across multiple industries. Maelan began their career as a Customer Service Representative at Sears Holdings Corporation, where they handled a high volume of customer calls and provided assistance to both customers and service technicians. Maelan also logged and resolved problems in the management database, processed service requests for field technicians, and handled customer complaints in a professional manner.

After their time at Sears, Maelan worked as a Business Relationship Specialist at the Better Business Bureau and as a Pharmaceutical Representative at Texas Medicaid & Healthcare Partnership. In these roles, they managed thousands of Medicaid accounts, reset passwords, assisted with account creations, and managed account access with major retailer accounts.

Maelan then joined Harte Hanks as a Tier 3 Tech Support, where they resolved server issues, installed and updated software, configured security policies, provided remote desktop support, resolved coding and scripting issues, and analyzed software data. Maelan effectively communicated with customers of various backgrounds and utilized multiple tools and platforms.

Currently, Maelan is working at Optii Solutions as a Help Desk Tech / Software Testing Specialist. Additional information about their roles at Optii Solutions is not provided.

Maelan Taylor obtained a Bachelor of Business Administration (B.B.A.) degree in Web Page, Digital/Multimedia and Information Resources Design from Clayton State University in 2009. Subsequently, they pursued a Bachelor of Arts (B.A.) degree in the same field at The Art Institutes, completing their education in 2015.