Ryan Hicks

Ryan Hicks is an experienced professional specializing in customer success and learning design within the technology and supply chain sectors. Currently serving as the Director of Customer Success at Optilogic Inc. since August 2023, Ryan previously held various managerial roles at WorkForce Software, including Director of Learning Design & Education Services, focusing on developing educational experiences for technical implementation consultants and other customer roles. Ryan's skill set is further demonstrated through significant contributions at Coupa Software, where responsibilities ranged from senior management in creative learning services to supply chain design consultancy. A graduate of the University of South Florida with a B.S.I.E. in Industrial Engineering, Ryan's career began in hands-on roles at companies like Jimmy John's and Pottery Barn, underscoring a well-rounded background in both logistics and marketing.