Omar Rico

Omar Rico is a Program Leader at Optime Consulting, where responsibilities include planning and directing program execution strategies while coordinating efforts across various departments for program development and improvement since November 2017. Previously, as a Senior Member Specialist, Omar consolidated and tracked cases by level, category, and priority, providing support related to quality and asserting compliance with service level agreement KPIs. In an earlier role as a Member Specialist, exceptional customer service was provided alongside performance analysis, marketing strategy recommendations, and multilingual content development. Prior experience includes a position in customer service at Convergys. Omar is currently pursuing a degree in Data Science at Fundación Universitaria Compensar, with additional qualifications in project management and modern languages from Politecnico de Colombia and Universidad EAN.