Ivan Cheung is a seasoned professional in customer success management with extensive experience across various companies, including Optimizely, Merkle, Reflektion, and SLI Systems. Currently serving as a Senior Strategic Customer Success Manager at Optimizely since December 2020, Ivan has a proven track record of maximizing growth opportunities, fostering strong customer relationships, and delivering value to clients. Previous roles include Technical Account Manager at Optimizely, Manager of Customer Success at Merkle, and Customer Success Manager at Reflektion, where Ivan focused on understanding customer needs and improving performance metrics. Ivan holds a Bachelor of Arts in Business Management Economics from the University of California, Santa Cruz.
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