Kaitlyn Koonce, MBA, is an accomplished Customer Success Manager with extensive experience across various technology and service industries. Currently at Optimizely since October 2025, Kaitlyn has held key roles at 15Five, Zest AI, Wix, Four Winds Interactive, brightwheel, and Allegro Coffee Roasters, demonstrating strong skills in client relationship management, strategic advising, and operational efficiency. Kaitlyn has successfully owned client portfolios, enhanced product adoption through tailored training, and conducted educational workshops. Academic credentials include a Master of Business Administration and a Bachelor of Science in Cell/Cellular and Molecular Biology from The University of Texas at San Antonio.
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