Kiaya Gardner

Kiaya Gardner is an accomplished Lead Engagement Manager at Optimizely since January 2025, bringing a wealth of experience in customer success and training from prior roles at Siteimprove and SPS Commerce. At Siteimprove, Kiaya held several positions, including Business Process Manager, where responsibilities included process evaluations and improving customer success operations, and Senior Training Specialist, overseeing the training of Customer Success team members. Kiaya also managed enterprise customers, ensuring successful onboarding and understanding of products. Earlier experience at SPS Commerce involved project management and training design, enhancing supply chain training programs and ensuring vendor compliance. Kiaya holds a Bachelor of Arts in Organizational Communication from the University of Wisconsin-Eau Claire.