Nicolai Antonov has extensive experience in technical support services, currently serving as the Manager for Optimizely's Experimentation Support Team since November 2019. Previously, Nicolai held roles including Team Lead for Application Support Engineers and Senior Application Support Engineer, where responsibilities included process development, mentoring new recruits, and serving as an escalation point for support teams. Nicolai demonstrated expertise by revamping technical onboarding processes and leading significant projects such as an SSO vendor migration for over 150 customers. Earlier experience includes internship roles at C&F International, focusing on IT tasks related to networking and software deployment. Nicolai holds a Bachelor of Arts in History from The University of Texas at Austin and completed coding training at Austin Coding Academy in 2019.
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