Niklas Andersson

Niklas Andersson is a seasoned professional with extensive experience in customer success and service delivery across multiple industries. Currently serving as Vice President of Global Customer Excellence & Innovation at Optimizely since March 2017, Niklas focuses on enhancing customer satisfaction and ensuring seamless implementation of solutions. Previous leadership roles include Vice President of Global Customer Success Management and Vice President Support and Managed Services EMEA at Episerver, Business Manager at Basefarm, and Operations Manager at Fiberdata AB. Additionally, Niklas has entrepreneurial experience as the Founder and CEO of Trygghandel Sverige AB. Educational credentials include certifications in Project Management and ITIL from IHM Business School and Bita Service Management.