Steffen Ihlau is an experienced Customer Success Manager at Optimizely since October 2019, specializing in optimizing software solutions for intelligent marketing. Previously, Steffen worked at Intiveo as a Customer Experience Representative, providing support and onboarding for SaaS communication solutions in the dental sector. Prior roles include Customer Care Agent for Lufthansa at Bosch Service Solutions, Guest Host at the Friedrichstadt-Palast Berlin during major events, and various positions in public relations and journalism. Steffen holds a Bachelor of Arts in Media Research from Technische Universität Dresden and has training in Online Marketing Management.
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