Paul O'Shea

Paul O'Shea is an accomplished professional with extensive experience in customer success and strategic consulting across multiple prestigious organizations. Currently serving as Senior Director of Customer Success at Optimove since December 2020, O'Shea leads initiatives that empower CRM marketers to optimize customer journeys. Prior to this role, O’Shea held positions at Quantifind, Kantar Futures, Universum, and Nielsen, where responsibilities included driving client success, emphasizing strategic insights, and managing key accounts. O'Shea's career began at Aer Rianta as a Marketing Analyst, and has included significant achievements in client retention and service excellence across several sectors, particularly in FMCG and marketing analytics.