Ashish Madan

Ashish Madan is an experienced professional with a strong background in workforce management, currently serving as Associate Director at Optum since September 2014. Responsibilities include forecasting workload using statistical techniques, managing a Workforce Management (WFM) team, coordinating with multiple departments to optimize staffing requirements, and participating in global projects. Previous roles at Optum include Senior Manager and Manager, where Ashish led RFP solutions and capacity planning initiatives. Prior to Optum, Ashish worked as Assistant Manager at WNS Global Services, achieving notable performance improvements, and began a career as Sr. Customer Service Associate at Jindal Intellicom. Ashish holds a PACE in Business Administration from the Indian Institute of Management Bangalore and a Bachelor’s degree in Arts from Delhi University.