Carmen Daubenspeck

Carmen Daubenspeck serves as Vice President of Optum Rx Quality & Issue Management, with a focus on implementing systemic operational changes to exceed client commitments across various functions including issue management and reporting. Previous roles at Optum include Senior Vice President of Experience Delivery, where responsibility encompassed quality and consumer services for a large workforce, and Vice President positions overseeing enabling services and agent performance strategies. Before joining Optum, Carmen held various leadership positions at Fidelity Investments, managing customer service operations and back-office support functions. Carmen earned a B.S. in Arts & Sciences from Indiana University Bloomington.