Optum
Carmen Daubenspeck serves as Vice President of Optum Rx Quality & Issue Management, with a focus on implementing systemic operational changes to exceed client commitments across various functions including issue management and reporting. Previous roles at Optum include Senior Vice President of Experience Delivery, where responsibility encompassed quality and consumer services for a large workforce, and Vice President positions overseeing enabling services and agent performance strategies. Before joining Optum, Carmen held various leadership positions at Fidelity Investments, managing customer service operations and back-office support functions. Carmen earned a B.S. in Arts & Sciences from Indiana University Bloomington.
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Optum
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Optum is a health services and innovation company on a mission to help people live healthier lives and to help make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries. We combine cutting-edge technology, the world’s largest health care database and vast expertise to improve health care delivery, quality and efficiency. We are revolutionizing health care that serves more than 100,000 physicians, practices and other health care facilities, as well as 127 million individual consumers.