Carmen Serrano is an experienced Operations Manager at Optum, where they currently lead the Patient Support Center. They have a background in the medical practice industry, having held various roles at OptumCare Medical Group, including Centralized Services Manager, Call Center Supervisor, and Medical Assistant. Carmen is skilled in customer service, strategic planning, and management, backed by an Associate's degree in Social Sciences from Long Beach City College. Prior experience includes a role at UPS as a Loader.
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