Carrie Dalos

Carrie Dalos is a market research professional serving as the Director at Optum since 2015, where they utilize global experience to drive strategic insights that foster engagement and loyalty. Previously, Carrie was the US Director at Market Intelligence International from 2008 to 2013, achieving a 95% client retention rate and significantly increasing revenue growth. They also held positions as Customer Research Manager at SPS Commerce and Senior Project Manager at SERVICE 800, where they implemented strategies to enhance customer experience and deliver actionable insights. Carrie's career began as Operations Manager at Out of East Antiques, where they managed international operations and strategic planning.