Katie O'Connell, MPH, is a skilled professional with a strong background in public health and customer service. Currently serving as a Customer Service Representative at Optum, Katie is responsible for scheduling patients for radiology exams and providing support to various stakeholders within the healthcare environment. Previous experience includes roles as an Administrative Assistant at THRIVING LIVES COUNSELING, LLC, where Katie improved efficiency by implementing an electronic health record system, and as a Graduate Research Assistant at The University of Illinois Cancer Center, focusing on qualitative research methods. With a Master of Public Health from the University of Illinois Chicago and a Bachelor of Arts in Psychology from the University of Dayton, Katie has developed a versatile skill set encompassing research, communication, and project management across diverse settings.
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