Nancy Cantu is currently the SVP of ECS Consumer and Provider Services, overseeing escalations and research for Government Operations in the Core Division. With a career at Citi spanning over two decades, they have held various leadership roles focusing on customer experience and operational efficiency across banking, cards, and mortgage services. Nancy also has experience in executive positions at Optum and UnitedHealthcare, managing call center operations and client escalations. A graduate of Our Lady of the Lake University, they have actively participated in community service through various organizations, demonstrating a commitment to improving the client experience and enhancing operational effectiveness.
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