Scott Cline is a Business Architect at UnitedHealth Group, specializing in Information Technology with a rich history supporting large contact center environments across banking, manufacturing, and healthcare. With 25 years of experience in telecommunications, Scott has honed skills in engineering, project management, technical writing, and performance testing. Previously, Scott served as an Infrastructure Engineer at JPMorgan Chase & Co. for 18 years, where they played key roles in major call center platform migrations. Scott holds a Bachelor of Science in Telecommunications Systems Management from Ohio University and possesses several industry certifications, including AWS Certified Cloud Practitioner and Certified Scrum Master.
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