Shannon Ross

Shannon Ross is the Director of Account Management at Optum, where they lead a team to enhance client profitability and satisfaction while supporting individual employee growth. Since 2020, they have managed a portfolio representing 280,000 lives and projected significant revenue. Previously, Ross held various roles in account management and sales operations at organizations like Medical Security Card Company and Catalyst Rx, where they were instrumental in client retention and satisfaction. Ross holds a Bachelor of Arts in Communication and Sociology from the University of Arizona and is currently pursuing further education at Harvard University Extension School.