Tim Grunow is an experienced Workforce Management (WFM) and Contact Center leader with over 20 years of expertise in forecasting, planning, and operational excellence. Tim’s career includes significant roles in various industries, currently serving as the Sr. Manager of Workforce Planning at Optum. Previously, Tim held leadership positions at companies such as Ruby, QuinStreet, and Nationwide Insurance, where they successfully optimized workforce strategies and integrated advanced systems like NICE and Calabrio. Known for building efficient WFM teams and developing scalable operational strategies, Tim thrives on solving complex challenges and driving innovation in multi-site and remote workforce optimization.
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