Alex Yates is currently a Principal Product Manager at Oracle, specializing in AI and ML for Oracle Service. Prior to this role, Alex worked as a Product Manager at Avaya, focusing on next-gen analytics platforms. Alex has extensive experience in data science, having served as a Senior Data Scientist at VHT, where significant improvements in wait-time predictions and call flow issues were achieved. Alex holds a Master’s Degree in Mathematics and Statistics and a Bachelor's Degree in Mathematics from Cleveland State University.
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