Amalia B. is a Senior Product Support Manager at Oracle, where they enhance support services with over five years of experience in leading operations in the Life Sciences and Health Sciences GBUs. They previously held roles as a Customer Service Manager and IT Support Analyst at Oracle, driving service improvements and customer satisfaction through Agile methodologies and strategic planning. Amalia is currently pursuing degrees in Mathematics and Computer Science, as well as a Master of Science in Databases and Web Technologies at the University of Bucharest, alongside an MBA from The University of Sheffield. Passionate about operational excellence, Amalia focuses on process automation and innovative solutions to empower teams in technology-driven environments.
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