Vipin Kaul

Vipin Kaul is an accomplished customer service delivery and operations leader with over 25 years of experience. They have demonstrated exceptional thought leadership by collaborating with business and technology teams to enhance customer service roadmaps, establish performance metrics, and drive improvements in customer satisfaction and revenue. Vipin has held significant roles at organizations such as Juniper Networks, GE Capital, Iron Mountain, and Oracle, where they were responsible for various aspects of enterprise applications and service delivery. Currently, they are pursuing executive programs at IESE Business School and the University of Michigan - Stephen M. Ross School of Business, complementing their previous MBA from the University of Phoenix and a Bachelor of Engineering degree from North Maharashtra University.