Ziauddin Mohammed has been with Oracle since November 2007, currently serving as a Manager in Global Customer Support at the Delivery HUB since November 27, 2017. In this role, Ziauddin is responsible for managing a team of support engineers, overseeing recruitment, career development, and performance, while ensuring operational requirements and service level agreements are met. Ziauddin's responsibilities include monitoring service quality, addressing customer escalations, leading process improvement initiatives, and collaborating with various departments to enhance customer support delivery. Prior to Oracle, Ziauddin was a Subject Matter Expert at Mahindra Satyam BPO from 2005 to 2007, managing a tech support team and performing data analysis to improve operational efficiency.
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