Orange Bank
Amale Serra has extensive experience in customer experience management and project management across various industries. Currently serving as Responsable Experience Client/Lead CX at Orange Bank since August 2019, Amale specializes in mapping customer journeys, identifying client pain points, managing digital reputation, and implementing digital projects. Previously held positions include CX Project Manager at Orange Bank and Chef de projet Marketing/Experience Client at Nexity, where responsibilities encompassed client experience strategy, multichannel journey formalization, UX referencing, and event organization. Amale's earlier roles include Junior Product Manager at Majencia and involvement in marketing projects at SNCF and David Jones, demonstrating a strong foundation in client relations and product management. Academic qualifications include degrees in marketing from IAE Paris-Est and Universidade Nova de Lisboa.
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Orange Bank
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Notre banque est en pleine évolution et vous pouvez participer à notre exceptionnel projet. Intégrer nos équipes, c’est rejoindre des collaborateurs engagés, une entreprise digitale et humaine, filiale d’un grand groupe, Orange. Nous recrutons tous types de profil, avec l’envie de participer à une aventure unique « le lancement de la 1ère banque 100% mobile ». Alors, n’hésitez pas à consulter nos offres. Vos idées, vos compétences et savoir-faire, sont les atouts de notre réussite de demain.