Mohamed Mamdouh

Mohamed Mamdouh has extensive experience in strategic leadership and customer support within the technology sector, currently serving as Head of UC & Cloud - Global Customer Support at Orange Business since July 2009. In this role, Mohamed oversees strategy development, customer experience initiatives, and process improvements, while also managing disaster recovery plans and operational team performance. Previous positions at Orange include Incident & Event Management Process Owner and Head of Security & Collaborative Services Monitoring & Change Management, demonstrating a strong capability in IT service governance and incident management. Prior experience as IT Manager at Traveline Egypt involved providing senior technical leadership in the tourism industry. Mohamed holds a Data Scientist certification from edX and has acquired PRINCE2 Practitioner qualifications. Educational background includes a degree from Ain Shams University and secondary education from Tallaa El Kamal Private English Language School.