Monica Vila Garcia

Monica Vila Garcia serves as the Head of Customer Service at Jazztel under MasOrange since April 2024, and previously held the position of Chapter Lead for both operations and customer service at Orange España. With extensive experience in the telecommunications sector, Monica has contributed to Vodafone from July 1996 to October 2021, occupying various leadership roles including Manager of Retention and Customer Service Manager, where responsibilities included improving customer service models and managing teams focused on client retention and satisfaction. Monica holds a Licenciatura in Economics from Universidad Autónoma de Madrid and has completed several professional development courses in negotiation skills, marketing, leadership, and personal branding from esteemed institutions.