Jonathan U.

Jonathan U. has extensive experience in technical support and analysis, currently serving as a Technical Support Engineer at Orca Security since October 2022, where a 95% customer satisfaction rating was achieved through effective troubleshooting and collaboration with internal teams. Jonathan has a diverse background in the US Army as a SIGINT/GEOINT Analyst and Information Systems Maintainer, where data processing and system maintenance supported operational intelligence. Previous roles include a Cloud Support Engineer at Microsoft, where SLA objectives were consistently met, and a Software Development Engineer Apprentice at AWS, contributing to significant software efficiency improvements. Additional experience encompasses positions at Telesis, Peraton, and Lockheed Martin, with a focus on operations, diagnostics, and engineering. Jonathan holds a Bachelor of Science in Cyber Security from Colorado Technical University.