Jessica Roberts

Jessica Roberts is a seasoned healthcare professional currently serving as the Referral and Prior Authorization Specialist Lead at Orchid Health since November 2021, where responsibilities include enhancing workflows and managing referral processes. Prior roles include Patient Services Specialist Lead at Orchid Health, Medical Receptionist at SohoMD, and Owner and LMT at Prana Mind Body Healing. Jessica has demonstrated expertise in optimizing operational efficiencies, improving patient experiences, and adhering to HIPAA regulations throughout various positions. With a background in customer experience analysis at Lyft and operations support at ServiceSource, Jessica brings a multifaceted skill set to healthcare management, backed by an education from Tennessee Technological University.