Nikki Katz

Nikki Katz has a diverse work experience spanning various industries. Nikki started their career in 2001 as a Legal Secretary at Michele Grable, Attorney At Law. From 2002 to 2004, they worked at the Portland Diabetes & Endocrinology Center as the Head of Medical Records. During this time, they also served as the Arts & Culture Section Editor/Writer for The Daily Vanguard.

In 2004, Nikki joined the Navy Exchange Service Command as the Employee Development/Training Manager and In-house IT Contact. Nikki developed and implemented training programs for over 200 employees and managed projects while also providing IT support and training.

From 2008 to 2010, Nikki worked at US Script as the IT Service Desk Coordinator. Nikki managed the internal Service Desk, performed technical troubleshooting, and coordinated a large-scale Disaster Recovery plan project. Nikki successfully reduced IT-wide ticket resolution time by 30%.

In 2010, Nikki joined the Oregon Health & Science University and held various roles within their Digital Strategy department. Nikki started as an Administrative Coordinator for the Research Integrity department and later became a Web Specialist. From 2013 to 2018, they served as the Continuous Improvement Analyst and QA Lead, where they provided business analysis, project management, and process improvement solutions. Nikki also took on the role of Interim Web Support Team Lead during a management transition. Recently, they were promoted to the Senior Web Support Operations Lead.

In 2017, Nikki became a board member of the Lady Pod Squad podcast collective and hosted the 6 Degrees of Wiki podcast, which focused on finding connections between Wikipedia articles.

Overall, Nikki Katz has a strong background in web support, QA analysis, project management, training, and IT coordination.

Nikki Katz holds a Professional Certificate in Business Analysis from Portland State University (2013). Prior to that, they earned an AA in Computer Information Systems from West Hills College (2007-2008), and a BA in English literature from Portland State University (2002-2004). Nikki completed their high school education at Pendleton High School, although details about the dates and specific field of study are not available.