Origina
James Carroll is an accomplished Account Executive at Origina since July 2019, specializing in advising enterprises on risk mitigation related to their IBM software assets while facilitating cloud migrations. Prior experience includes serving as a Senior Business Relationship Manager, where James focused on developing strong client relationships and promoting Third Party Support & Maintenance to large organizations in the UK and Ireland. Additionally, James held the role of Subject Matter Expert at Accenture, enhancing stakeholder relationships and meeting client expectations. James started the career as an Account Manager and Content Creator at Balls Media, excelling in customer service and campaign performance evaluation, and initially gained experience as a Radio Presenter/Producer at 103.2 Dublin City FM. Academic credentials include an M.A. in Journalism & Arts from Technological University Dublin and a Bachelor of Laws from Griffith College Dublin.
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Origina
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Origina is the world's leading independent third-party software maintenance and support provider for IBM software. Our vision is to change the software world, and our mission is to deliver outstanding software maintenance services that champion customer rights and unlock value, by a passionate team of experts. Origina provides the next generation of software support by extending the lifecycle of the software, protecting the security and stability of the software, and enhancing the functionality and performance of the software. Customers that switch from IBM to Origina for software support and maintenance realize fixed-cost savings that reach up to 50 percent annually. Our software maintenance strategy further maximizes the value of IBM software by extending its longevity and removing the need for forced upgrades. Our independent Global IBM® Experts provide dedicated support for more than 800 IBM products licensed under the Passport Advantage program. Customers enjoy 24x7x365 customer support tied to a binding Service Level Agreement (SLA) which delivers response times as quickly as 30 minutes from when an issue is raised. IBM products supported by Origina include: MQ Series, Db2, WebSphere, Tivolo, FileNet, Cognos, Rational Team Concert, OpenPages, SPSS, Sterling Order Management, Business Process Manager, and Z Mainframe, plus many more. Origina also supports products which were divested to HCL Technologies or other companies, such as Domino/Lotus. Discover the value in switching to a third-party support provider like Origina.