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Thomas Hinterholzer is a seasoned professional with extensive experience in quality management and strategic policy, currently serving as a Senior Expert Strategic Quality & Quality Policy at Bayerische Eisenbahngesellschaft MbH since April 2020. Previously, Thomas held the position of Senior Expert in Quality Management & Customer Experience Management at Munich Airport from September 2015 to March 2020. An academic background includes a Master's degree in Economics with a focus on Innovation and Management in Tourism Industries from Fachhochschule Salzburg, complemented by experience as a Senior Researcher and Lecturer in Business Administration (Tourism Management) at the University of Applied Sciences Salzburg. Early career roles involved sales management, training, and customer service positions within various organizations.