Timothy M. Short

Timothy M. Short, CPCU has extensive work experience in the insurance industry. Timothy M. is currently the Director of Insurance Operations at Orion Indemnity, where they oversee underwriting, customer service, and billing & collections functions. Timothy M. is skilled at working cross-functionally with team leaders and has experience as a project owner and business subject matter expert. In their previous role as Customer Relations Manager at Mercury Insurance, Timothy was responsible for building and developing a highly skilled Customer Experience team. Timothy M. successfully grew the department from a 5-person team to a robust and diverse 25-person team capable of resolving customer issues without further escalation. Timothy M. also created a specialty group within the department to handle the organization's Spanish interpreting needs, improving the customer experience and reducing the need for outsourcing.

Timothy M. Short, CPCU holds a Bachelor of Arts degree in American History (United States) from California State University, Long Beach. Timothy M. has also obtained the Chartered Property Casualty Underwriter (CPCU) certification from The Institutes.