Jennifer Wright

Jennifer Wright has a diverse work experience spanning over several years. Jennifer currently holds the position of Director, Client Experience & Advisory at Orium, a role they have been in since December 2022. Prior to this, they worked as the Director, Digital Programs at Orium from November 2021 to December 2022. Before their director roles, they served as the Head of Optimization & Support at Orium from January 2020 to December 2021. Jennifer also has experience as a Senior Customer Success Manager at Orium from September 2019 to January 2020.

In addition to their work at Orium, Jennifer worked as a Mentor, Customer Success Coaching Corner at Catalyst Software starting from January 2022.

Jennifer's earlier work experience includes a role as an Implementation Consultant and Senior Onboarding Specialist, Customer Success at Uberflip from January 2017 to September 2018. Jennifer also worked at WE, where they held the position of Manager, Customer Experience, International Trips from April 2015 to January 2017.

Before that, Jennifer worked as an International Trips Coordinator at WE from January 2014 to March 2015. Jennifer also gained experience as a Digital Marketing Coordinator and intern at GSI Solutions in 2013. Prior to that, they were a Client Services Intern at Mercedes-Benz Canada in 2012 and an Operations Intern at Scotia Private Client Group in 2011.

Jennifer began their career as a Receptionist at Scotia Private Client Group in 2009 and later worked as a Client Support Representative at the same company in 2010. Overall, Jennifer's work experience shows their growth and expertise in customer success, client experience, and leadership roles across various industries.

Jennifer Wright has a diverse education history. In 2013, they graduated from the Smith School of Business at Queen's University with a Bachelor of Commerce (B.Com.) degree in Marketing and Operations. In 2018, Jennifer pursued higher education and attended the Schulich School of Business - York University, where they earned a Master of Business Administration (MBA) degree in 2019. During their studies, they also participated in an exchange program at Esade in 2011, focusing on Business/Commerce. Additionally, they furthered their knowledge in Learner Experience Design at the Ontario Institute for Studies in Education of the University of Toronto in 2018. In terms of certifications, Jennifer obtained a Google Analytics certification from Google in September 2019.