Michelle Focarazzo

Michelle Focarazzo is a seasoned retail and client operations leader with extensive experience in enhancing customer experiences and driving business growth. Currently serving as Senior Director of Client Operations at Bergdorf Goodman since March 2023, Focarazzo also contributes as a Board Advisor at Orium, a company specializing in intelligent software platforms. Prior roles include Vice President of Customer Success at 3DLOOK and various strategic positions at Project Verte and Lafayette 148 New York, focusing on business development and transformation. Focarazzo's career highlights also include leadership roles at NewStore and Hudson's Bay Company, where expertise in clienteling and technology-based selling was leveraged to optimize customer engagement. Previous experience at Elie Tahari and Barneys New York showcased a strong background in people development and operational efficiency, supported by a Bachelor of Arts in Psychology and Dance from Hunter College.