Eric Raketic

Eric Raketic has over 25 years of experience in quality assurance and customer support, currently serving as the Manager of Quality Engineering/Assurance at Orlando Utilities Commission since January 2013. Previously, Eric held the position of Senior Quality Assurance Engineer at Enghouse Interactive, leveraging extensive product knowledge gained as a Senior Level 3 Customer Service Engineer to implement customer-centric testing for call center solutions. Eric's career includes roles at Syntellect Inc. and McKesson HBOC, providing technical support across various platforms and applications. Eric holds a Bachelor's Degree in Technical Management from DeVry University and an Associate's Degree in Electronics Technology from DeVry Institute of Technology.