Sonia Leon Amador

Sonia Leon Amador is an experienced professional in customer service and technical consulting, currently serving as the Customer Service Manager at Orliman since January 2021. Previously, Sonia held various roles at Grupo Acrismatic from July 2012 to January 2021, including Functional Director of Technical, Logistics, and Call Center, where responsibilities involved process reengineering and workflow optimization, and as Call Center Manager overseeing HR and operational support for both online and physical gaming businesses. Earlier experience includes data analysis at ONO, contributing to sales growth through effective communication systems, and senior consulting roles at Altran and Orange, working on critical telecommunications projects. Sonia began a career at Ciudad de las Artes y las Ciencias as a Systems Engineer. Education includes an engineering degree in Management Information Systems from Universitat Politècnica de València.