Malu Klökner

Malu Klökner is a Service Manager and CX Operations Team Lead at Ortec, where they oversee service management and customer experience operations. They previously served as a Senior Customer Support Analyst at RD Station, pioneering the Chat Support Channel and enhancing customer engagement. Malu began their career as a Customer Service Assistant at D/Araújo Comunicação and later became a Product Support Specialist at ActiveCampaign, where they improved service efficiency and customer satisfaction. They hold a Bachelor's degree in Advertising from Estácio, which they completed in 2016.