Joe T.

Joe T. is an experienced Customer Success and Customer Experience leader with a strong track record in high-value account management, particularly within Government and Enterprise sectors. Currently serving as the CS/CX Leader at OryxLabs since March 2022, Joe has previously held senior management roles at Trellix and McAfee, where responsibilities included optimizing teams of Customer Success Managers and achieving revenue and retention goals. Joe's career at VMware spanned from 2007 to 2019, advancing through various roles including Customer Success Manager and Manager of Premier Services, focusing on driving customer experience and maintaining relationships with Fortune 500 and Federal accounts in the Asia-Pacific region. Joe began the professional journey in tech support at Dell International Services, developing analytical skills through performance metrics management. Joe holds a Bachelor of Engineering degree in Computer Science from the Maharashtra Institute of Technology.