Michael C. Sullivan currently serves as Director of Digital Enablement Telephony at Osaic, specializing in Contact Center Solutions and administration of Cisco Webex Contact Center and Genesys Cloud. Prior to this role, Michael held various positions in the telephony and customer service sectors, including Soft Phone Product Manager at Humana and IVR & Web Client Relationship Manager at West Interactive, where responsibilities involved managing client relationships and overseeing telephony solutions for major corporations. Michael's academic background includes a Master’s Degree in Global Politics and a Bachelor’s Degree in Political Science, both from the University of Nebraska at Omaha. Additionally, Michael contributed to the academic field as an Adjunct Instructor of Political Science at the same institution, teaching courses on government and Central Eurasia.
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