Nora Ereifej

Nora Ereifej, MA, C.Med. has extensive experience in customer service and management, currently serving as the Online Training Quality and Process Improvement Manager and Online Live Chat-Customer Experience Manager at OSL Retail Services since December 2020. Prior to this role, Nora spent 15 years at Nordstrom, where positions included Retail Department Manager, Customer Service Manager, Assistant Customer Service Manager, and Service Experience Manager. Notably, as Retail Department Manager, Nora successfully improved store ranking and managed over four million dollars in sales volume. Academic qualifications include multiple degrees from Wayne State University, encompassing a Master of Arts in Peace Studies and Conflict Resolution, as well as a Bachelor's degree in Political Science and International Relations.