Eric HADDAD

Eric Haddad is a multi-skilled IT manager with over 20 years of experience in Sales and Field Service Systems. They have served in various roles at Otis Elevator Company, including IT Developer, Project Manager, and most recently as the EMEA Business Architect for Field Service and Call Center, where they began engaging with Salesforce in 2020. They led the implementation of Microsoft Dynamics CRM for Sales and Marketing activities and have a history of managing critical projects that enhanced field processes and customer experience across multiple countries. Eric earned a Master of Sciences in Information Technology from Université Paris-Est Marne-la-Vallée.