Otonomee
Ciara Collins is an experienced Customer Experience Manager currently at Otonomee since June 2017, responsible for overseeing the customer experience department and providing real-time feedback to team managers and agents. Previously, Ciara held a similar role at ShockVoyce and served as Training & Quality Lead at Voxpro, where responsibilities included managing customer experience and offering feedback across teams. Additional experience includes roles at Blizzard Entertainment as a Game Master, The Home Depot Canada as a Cashier/Vault Associate, and various positions in banking and customer service since 2004. Ciara possesses a Bachelor of Arts in Business Studies from Swansea University and multiple diplomas in business and financial management from Cork College of Commerce.
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Otonomee
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Founded in 2020, Otonomee is one of the world’s first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions. They design, build and operate outsourced people and technology solutions for growing businesses. Their solutions help customers protect their brand as they grow their customer base, move into new markets and find efficiencies to support their growth. Otonomee leverages the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners. Their services are available 24/7 in all European languages. They currently support partners operations in Ireland, the US, UK and across Europe.