OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. 
It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in 40 languages. The company consists of OTRS AG and its six subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS Asia Ltd. (Hong Kong), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.

Impressum: https://otrs.com/impressum/

Cyber Security

Documentation

IT Services

OTRS Group

André Mindermann

Jens Bothe

Edda Gross

Christopher T. Kuhn

John Coggins

Alex Kaiser

Kathrin Triebel

Gabriele Brauer

Benjamin Müller

Rachel Blackwell

Christina Meyer

The Technical Operations team at OTRS Group is responsible for ensuring the seamless implementation, maintenance, and optimization of the OTRS service management suite and its security solutions. This team of skilled engineers and developers collaborates to troubleshoot issues, develop software enhancements, and support customers in maximizing their use of OTRS products. By focusing on both technical excellence and customer service, they play a vital role in the overall success and reliability of OTRS's offerings.

Technical Operations

Sales and Business Development

Finance and Operations

Technical Operations

About

Team members