Felicia Rella is a customer success leader with over ten years of experience in B2B SaaS startups. Currently serving as an Enterprise Customer Success Manager at Ottimate since 2025, Felicia previously held roles including Senior Customer Success Manager at beqom and Manager, Customer Success at Access | Information Management. Known for establishing effective customer success programs, Felicia has a proven track record in driving product adoption, optimizing client outcomes, and generating incremental revenue. Felicia also earned a certificate in Creativity and Personal Mastery from The Rao Institute in 2020 and is pursuing further education at Pace University.
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